Support

Contact us

The fastest way to reach a human is email. Tell us your company name, the email address you sign in with, your device model, and the app version (shown at the bottom of the app's Sync screen) — that is usually enough for us to reproduce the problem.

Getting an account

Fieldura is a subscription product for companies that run a field sales or medical representative team. Any company can subscribe — there is no approved-partner list and no restriction on which organisations may buy it.

Accounts are created by your own company's Fieldura administrator, because every rep must be linked to their employer's customer list and territory before the app has anything to show. If you are a representative and cannot sign in, ask your manager or administrator to confirm your account was created. If your company does not use Fieldura yet and you would like to evaluate it, email us at the address above and we will set up a trial for you.

The app itself is free to download. There are no in-app purchases and representatives are never asked to pay for anything — your employer pays the subscription.

Common questions

"No connection to the server" when I sign in

The app needs internet access to sign in for the first time. Check that the device is on Wi-Fi or mobile data and try again — the sign-in screen will retry automatically. If it keeps failing on one network but works on another, the network may be blocking our servers; email us and we will help you check. Once you have signed in, the app keeps working offline.

I forgot my password

Your company's Fieldura administrator can reset it from the admin dashboard. We cannot reset passwords on their behalf, because your account belongs to your employer.

The camera opens but I cannot pick an existing photo

That is intentional. Visit photos must be taken live, in the app, at the moment of check-in — this is what makes the visit record trustworthy. Fieldura never opens your photo library.

Why does the app ask for my location?

Fieldura records your location only at the moment you check in to or check out of a customer visit, to confirm the visit happened at the customer's address. It does not track you in the background and does not trace your route between visits.

My visits show as "pending sync"

Fieldura is offline-first: visits are saved on the device and uploaded when a connection is available. Open the Sync screen and tap sync while connected. Nothing is lost while you are offline, and syncing the same visit twice never creates a duplicate.

Deleting your account or data

Because your account is created and owned by your employer, ask your company's administrator to deactivate it. For data-protection requests, see our Privacy Policy or email us directly.

Supported devices

A camera and location services are required, since both are used to record proof of a visit.

Privacy and security

Each customer company's data is isolated from every other company's at two independent layers, and visit photos are stored privately and served only through short-lived signed links. Full detail is in our Privacy Policy.